Terms of service

Terms of Service

Last updated: 10 September 2026

These terms apply to your use of primeshoppingarena.com and to consumer purchases made through it. Please read them with our Shipping and Delivery Policy, Returns, Refunds and Cancellation Policy and Privacy Policy.

Nothing in these terms limits or excludes any right you have as a consumer that cannot be limited or excluded by law.

1. Who we are

This website is operated by Prime Shopping Arena Limited, trading as Prime Shopping Arena, of 49 Courtelle Road, Coventry, CV6 5FH, United Kingdom.

UK VAT registration number: GB505803118.

You can contact us at info@primeshoppingarena.com or through the contact form at primeshoppingarena.com/pages/contact. We aim to respond within 24 hours on working days.

2. Using our website

You may use this website for lawful purposes only. You must not misuse it by knowingly introducing malicious code, attempting to gain unauthorised access, scraping content at a scale that disrupts the service, or using it to place fraudulent orders.

We may suspend or withdraw the website, or restrict access to it, for business or operational reasons. We will give reasonable notice where we can.

3. Eligibility to order

You must be at least 18 years old and legally able to enter into a contract. Some products carry age or safety restrictions, and we may refuse or cancel an order where those restrictions apply.

4. Products, descriptions and images

We take care to describe products accurately. Images, colours and packaging are illustrative, and minor variation is possible. Where a product is supplied by a third-party manufacturer or fulfilment partner, the product may arrive in the manufacturer's own packaging.

We do not describe a product as UK-made, UK-stocked or dispatched from the UK unless that is accurate for the product concerned.

5. Price and payment

Prices are shown in pounds sterling and include UK VAT at the applicable rate. Delivery charges are shown separately before you place your order, and the total payable is displayed at checkout before you commit to buy.

We may change prices at any time, but a change will not affect an order we have already accepted.

Payment is taken through our payment providers at the time you place your order. We do not store your full card details.

6. Pricing and description errors

Despite our best efforts, a product may occasionally be listed at an incorrect price or with an incorrect description, for example because of a supplier data error.

Where an error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order, notify you and refund any amount paid in full. Where the error is not obvious, we will honour the order at the stated price.

7. How the contract is formed

Your order is an offer to buy. Our acknowledgement email confirms we have received it, but does not accept it.

A contract between us is formed only when we send you a dispatch confirmation for the relevant items. If we cannot accept your order, for example because an item is out of stock, a delivery restriction applies, payment is declined or a pricing error has occurred, we will tell you and refund any amount already paid.

8. Delivery

We dispatch orders the same day where possible, excluding weekends and public holidays, and delivery to Great Britain is normally within 48 hours and in some cases up to 3 business days. These are estimates rather than guaranteed arrival dates.

Full details, including destinations, risk, tracking and what happens if a parcel is delayed or missing, are in our Shipping and Delivery Policy, which forms part of these terms.

9. Cancellation, returns and refunds

As a UK consumer buying online, you normally have 14 days from receiving your goods to cancel without giving a reason, and further rights if goods are faulty, damaged, incorrect or misdescribed.

How to exercise those rights, the items that are excluded, who pays return postage and how quickly we refund are set out in our Returns, Refunds and Cancellation Policy, which forms part of these terms.

10. Your responsibilities

You are responsible for providing accurate delivery and contact details, for checking that a product is suitable for your intended use before ordering, and for following any safety instructions supplied with a product.

11. Accounts

If you create an account, keep your login details confidential and tell us promptly if you believe someone else has used them. You are responsible for activity carried out under your account where that results from your failure to keep the details secure.

12. Our liability to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses, since we supply products for domestic and private use.

13. Events outside our control

We are not liable for delay or failure to perform caused by an event outside our reasonable control, including carrier disruption, severe weather, supplier failure, industrial action or interruption to utilities or communications networks. We will contact you and, where the delay is substantial, you may cancel the affected part of your order and receive a refund for it.

14. Intellectual property

All content on this website, including text, images, logos and layout, belongs to us or our licensors and is protected by intellectual property laws. You may view and print content for your own personal use, but you may not reproduce it commercially without our written permission.

15. Third-party links and services

Our website may link to third-party websites or use third-party services such as payment providers, review tools and chat services. We are not responsible for the content of third-party websites, and your use of a third-party service may be subject to that provider's own terms.

16. Privacy

We handle personal data in accordance with our Privacy Policy and UK data protection law.

17. Complaints and dispute resolution

If something goes wrong, contact us at info@primeshoppingarena.com with your order number and we will try to resolve it. If you are not satisfied, you may be able to raise the matter with your payment provider.

18. Changes to these terms

We may update these terms from time to time. The version in force when you place your order is the version that applies to that order.

19. Governing law

These terms are governed by the law of England and Wales. 

20. Contact

Prime Shopping Arena Limited
49 Courtelle Road, Coventry, CV6 5FH, United Kingdom
Email: info@primeshoppingarena.com
UK VAT registration number: GB505803118