Frequently Asked Questions

Where does Prime Shopping Arena deliver?

We deliver to Great Britain. Other destinations, including Northern Ireland, European countries and the United States, are only available if they are specifically shown as available at checkout. Availability can also vary by product because of carrier, customs, tax, safety, labelling or supplier restrictions.

Will my order arrive in one parcel?

Not always. Products may be held at different fulfilment locations, so one order can arrive in two or more parcels. Each dispatched parcel should receive its own tracking information where tracked delivery is available. You will not be charged extra delivery simply because we split an order.

How long does delivery take?

We dispatch orders the same day where possible, excluding weekends and public holidays. Delivery to Great Britain is normally within 48 hours, and in some cases up to 3 business days.

The product page and checkout estimate take priority where they provide a different item-specific window. Estimates are not guaranteed dates unless expressly described as guaranteed.

How can I track my order?

Use the tracking link in your dispatch email, or open the order confirmation email and select View your order. Tracking can take up to 48 hours after dispatch to show its first carrier scan, depending on the carrier.

I entered the wrong address. What should I do?

Contact info@primeshoppingarena.com immediately. We can change an address only before the order enters fulfilment, and because we dispatch the same day that window is short. After dispatch, a carrier may not permit redirection. Reasonable and evidenced costs caused by an incorrect address may be chargeable only where the law allows and where the error was not ours or the carrier's.

Can I change or cancel my order?

Contact us as soon as possible. We will try to stop or amend an order before dispatch, but this is not always possible. For an eligible distance purchase, your statutory cancellation is effective when you send a clear cancellation notice within the applicable period; it is not dependent on our prior approval.

Do prices include tax and import charges?

Prices shown include UK VAT at the applicable rate, and checkout shows the total amount payable to us, including delivery, before you place your order. Prime Shopping Arena Limited is registered for UK VAT under registration number GB505803118.

What is your return period?

UK consumers can normally notify us that they wish to cancel an eligible online purchase within 14 days after delivery and then return it within a further 14 days. If legally required cancellation information was not supplied, the cancellation period may be extended.

Who pays return postage?

For an eligible change-of-mind return, you normally pay the direct return cost. We pay or reimburse reasonable return costs for faulty, damaged, incorrect or otherwise non-conforming goods, subject to your mandatory rights and reasonable safe-return instructions.

What should I do if an item is damaged, faulty or incorrect?

Contact info@primeshoppingarena.com promptly with your order number and a description of the problem. Photographs or video may help us assess the issue but are not an absolute condition of a statutory remedy.

Can I exchange an item?

We do not guarantee preference-based exchanges because stock and prices can change. The usual process is to return an eligible item and place a new order. A legal right to repair or replacement for non-conforming goods is handled separately.

Why does a product look slightly different from the photograph?

Screens display colour differently, and manufacturers may make minor packaging changes. A material difference in specification, function, quantity or description is not treated as a minor variation. Contact us if the product does not match the description or what you ordered.

Are product reviews genuine?

We prohibit fake reviews and reviews that conceal an incentive. Reviews must reflect a genuine experience or be clearly labelled to explain their source. “Verified purchase” is used only where the review system has verified the relevant transaction. We do not remove a genuine review merely because it is negative.

Are products covered by a warranty?

Any commercial warranty will be stated on the product page or supplied with the product. A commercial warranty is additional to, and does not replace, mandatory legal rights.

Which payment methods do you accept?

Available methods are shown at checkout. Payment is processed by identified third-party payment services. We will never ask you to send a full card number or password by email.

How do I request an accessibility adjustment?

Contact info@primeshoppingarena.com and explain the page, task, format or assistance you need. We will make reasonable efforts to provide an accessible alternative and to make reasonable adjustments where required.

How do I contact you?

Email info@primeshoppingarena.com or use our contact form. We respond Monday to Friday, normally within 24 hours.