Shipping policy
Last updated: 9 September 2026
This policy explains how Prime Shopping Arena processes and delivers consumer orders. It should be read with our Terms and Conditions and Returns, Refunds and Cancellation Policy.
Prime Shopping Arena is operated by Prime Shopping Arena Limited, referred to as “we”, “us” or “our”.
1. Delivery destinations
We deliver to Great Britain. Other destinations, including Northern Ireland and European countries, are only available if they are specifically shown as available at checkout. Product, carrier, tax, customs, labelling or safety restrictions can make an item unavailable in a particular country or postcode.
2. Processing times
Orders are normally dispatched the same day, excluding weekends and public holidays. Processing can include payment checks, stock confirmation, product-eligibility checks, order preparation and handover to the carrier.
A product page may state a different processing window for made-to-order, personalised, pre-order or limited-stock products. That item-specific information takes priority.
3. Estimated delivery windows
| Destination | Estimated delivery after processing |
|---|---|
| Great Britain | Normally within 48 hours, and in some cases up to 3 business days |
| Northern Ireland | Not active unless specifically shown at checkout |
| Selected European destinations | Not active unless specifically shown at checkout |
| United States | Not active unless specifically shown at checkout |
These are estimates, not guaranteed arrival dates, unless we expressly describe a service as guaranteed. Remote locations, customs checks, public holidays, severe weather, peak trading periods and genuine carrier disruption can cause delay.
Unless a different delivery period is agreed with you, we will deliver within 30 days after the contract is made. An item-specific delivery date or period shown before purchase forms part of the information on which you ordered.
4. Fulfilment locations and split deliveries
We use manufacturers, distributors and fulfilment partners in the UK and other countries. Products in one order may be dispatched from different locations and arrive separately. You will not be charged an additional delivery fee solely because we split an order after purchase.
We do not represent a product as UK-made, UK-stocked or dispatched from the UK unless that statement is accurate for the product concerned.
5. Shipping charges and total price
Available delivery methods and charges are shown before you place the order. Any free-delivery threshold is calculated after eligible discounts and before excluded charges unless the promotion states otherwise.
Before you submit an order, checkout will show the total amount payable to us, including delivery, taxes and other mandatory charges we can calculate in advance. We do not add undisclosed mandatory administration, handling or other unavoidable fees after you commit to purchase.
6. Taxes, customs duties and importer-of-record position
We fulfil orders from stock held in the United Kingdom. Goods are already in the UK when you place your order, so no import duties or import taxes arise on a delivery to a Great Britain address, and you will never be asked to act as importer of record for such an order.
Where stock is imported into the United Kingdom before it is sold, we or our supplier act as importer of record and account for any import duty and import VAT at that point. Those costs are already reflected in the prices shown on our website.
Prime Shopping Arena Limited is registered for UK VAT under registration number GB505803118. Prices shown at checkout for delivery within the United Kingdom include UK VAT at the applicable rate, and a VAT receipt is available on request.
The product page, delivery information or checkout will state whether duties and import taxes are included. Where a charge cannot reasonably be calculated in advance, we will clearly disclose before purchase that it may be payable and explain the basis on which it can arise.
For direct deliveries from outside the UK, tax treatment can depend on the location of the goods, the destination, consignment value and who imports the goods. We configure and review each route rather than applying one statement to all orders. We do not ask a supplier or carrier to undervalue goods or falsely declare a commercial order as a gift.
If checkout stated that duties or import taxes were prepaid and a carrier demands a duplicate charge, contact info@primeshoppingarena.com with evidence before paying where reasonably possible.
7. Tracking
Where tracked delivery is available, we send tracking details after dispatch. Tracking can take up to 48 hours to show the first carrier scan. A lack of immediate movement does not always mean the parcel has not left the fulfilment location.
8. Delivery address
You are responsible for providing a complete and accurate delivery address. Contact info@primeshoppingarena.com immediately if you notice an error. We cannot guarantee a change after fulfilment begins or the parcel is dispatched.
Where a parcel is returned because an address was incorrect or incomplete, or because delivery was refused or not collected, we may deduct only reasonable and evidenced reshipping or return costs where the law permits. We will not make a deduction where the failure was ours or the carrier's responsibility.
9. Delivery and risk
We remain responsible for the goods until they are delivered to you or to a person you identify to receive them, except where you independently arrange a carrier that we did not offer.
A carrier's “delivered” scan is evidence of delivery but is not always conclusive. We will consider credible reports of misdelivery and investigate with the carrier.
10. Delayed, lost or missing parcels
If an order is later than the latest stated estimate, contact info@primeshoppingarena.com. We may ask you to confirm the address and check safe places, reception and immediate neighbours. A carrier investigation does not remove or indefinitely postpone your statutory rights.
Where an agreed delivery date was essential and it is missed, you may be entitled to end the contract immediately. In other cases, you may give us an appropriate further period to deliver and, if we still do not deliver, end the contract and receive the refund required by law. We will not require you to wait indefinitely for a carrier investigation where a refund or other remedy is legally due.
11. Parcel marked delivered but not received
Check the delivery photograph or carrier notes, safe places, reception area and immediate neighbours, then contact us promptly. We may open a carrier investigation and request a declaration of non-receipt. A delivery scan is not automatically conclusive, and this process does not remove your statutory rights.
12. Damaged parcels
If the outer packaging or product arrives damaged, photograph it before disposal where reasonably possible and contact us promptly. Photographs and packaging can help an investigation but are not an absolute condition of a statutory remedy.
13. Delivery restrictions
We may refuse or cancel delivery of a restricted, unsafe or non-compliant product to a destination where sale or transport is prohibited. We may restrict items containing batteries, liquids, magnets, aerosols or other carrier-controlled materials. If we cancel an accepted order for this reason, we will refund amounts paid for the affected item and the associated delivery charge.
14. Contact
Questions about delivery should be sent to info@primeshoppingarena.com with your order number.